Skip to content

Refund Policy

Last updated: 16 October 2026

Service: Kora Study (korastudy.com, app.korastudy.com)
Contact (billing and refunds): hello@korastudy.com

This policy explains cancellation and refunds for paid Kora Study plans. It is a starter draft. Have qualified counsel review it, including consumer withdrawal rules where your customers live, before you rely on it as final.

1. What this covers

This policy applies to paid Student subscriptions for Kora Study. Read it with our Terms & Conditions and Privacy Policy.

The Free plan is not billed. There is nothing to refund on a Free account.

2. Who bills you

Paid plans are billed by Polar, our merchant of record. Polar processes the payment, applicable taxes, invoices, and refunds. We do not store your card number.

The price and billing interval — weekly, monthly, or annual — are shown at checkout before you pay.

3. Cancellation

You can cancel the next renewal at any time:

  • In the app: Settings → Billing → Open billing portal
  • Or from Polar’s customer portal, linked from that page

Cancellation stops future renewals. It does not delete your account or your study content.

If you cancel during a period you have already paid for, Student access continues until that period ends. The account then moves to the Free plan, and Free plan limits apply. Your study data stays in the account.

4. Refunds

Polar issues refunds as merchant of record, under Polar’s policies and the consumer laws that apply to you. Nothing in this policy limits a right you cannot waive where you live, including a statutory cooling-off or withdrawal right.

To ask for a refund:

  1. Open Settings → Billing and use the billing portal, or
  2. Email hello@korastudy.com from the address on your Kora account, with the charge you want reviewed.

We pass eligible requests to Polar. If a refund is approved, it returns that charge. It does not create an ongoing credit. Access that depended on a refunded period may end when the refund is processed.

We do not refund:

  • Charges outside the period Polar or applicable law requires
  • A charge that has already been refunded
  • Use of the Free plan, which is not billed

5. Changing plan

You can switch between weekly, monthly, and annual billing in the Polar billing portal. Any charge or credit for the change is calculated by Polar and shown before you confirm it.

6. Contact

  • Billing and refunds: hello@korastudy.com
  • Privacy: privacy@korastudy.com

Last updated: 16 October 2026